You will hear a specific ringtone if you receive a new order and can also view it on the Partner App.

You can track the Delivery Executive in real-time as soon as he is assigned to your restaurant’s order on the Swiggy App.
With the Track DE button, you will be able to:

• View the exact location of the delivery executive assigned to the order in real-time
• Know the time the delivery executive will arrive at your restaurant
• Call the delivery executive, in case of any issues

1. 1. The delivery executive picked up the wrong order. How do I avoid this?
      • You can avoid delivery executives picking up wrong orders by seeing the last 4 pulsating digits of the order ID and confirm it with the current order ID, before handing the food over to them.
      • You can call the delivery executive’s mobile number, by finding it in the ‘order section’ of the Partner App and ask him to come back to collect the correct order.
      • In case you are unable to contact the delivery executive, you can reach out to Partner Support and request for a call back option. Our order management executive will reach out to you regarding your issue and will get in touch with delivery executive to do the needful.
   2. Delivery executive is not carrying the Swiggy bag/wearing the Swiggy uniform.
      • Our delivery executives are selected and trained in the best industry practices. In case there is a concern and you would like to bring it to our attention, please reach out to Partner Support via email at partnersupport@swiggy.in or by phone at 08067466777.

You will hear a specific ringtone if an order gets cancelled. You can also view it on the Partner App. It will appear as a black strip on top of your orders page (as shown below).

For every cancelled order, you can see the amount to be refunded for the order. The details of percentage payout will be mentioned in the order details in the ‘past orders’ section in the Partner App.

We do weekly payouts on Wednesdays or Thursdays, depending on your city.

Invoices have different tabs mentioning the charges levied and payouts. If you still have any queries, please reach out to Partner support, who will be able to guide you further.

Prep time is the time taken from when an order is received by a restaurant to when the order has been marked ‘Food Ready’ by the restaurant once the food is prepared. Your ‘Food Ready’ signals are confirmed ACCURATE ONLY when a Delivery Partner does not have to wait at your outlet for more than 3 minutes once the order is marked ‘Food Ready’.

Note: The more accurate your estimated prep time is, the more accurate the arrival time of Delivery Partners to pick up assigned orders.

Reducing your prep time is necessary in making sure the order is delivered within the estimated time given to a customer. Here’s how you can reduce your prep time:

• Accept the order as soon as you receive it and pass it on to the kitchen
• Never wait for the assignment of a Delivery Partner to start preparing the order
• Aim at preparing and packaging an order as soon as possible
• Proactively mark ‘Food Ready’ as soon as the order is prepared

Marking an order 'Food Ready' is an essential part of ‘Prep Time’. It’s a simple feature on the Partner App which helps Swiggy Delivery Partners know that an order has been prepared and is ready for pick-up, by clicking the button (as shown below). Using this feature accurately, reduces your calculated ''Prep Time'' as well as helps assign delivery executives to arrive ‘just in time’ for future orders.

NOTE: When the status of ‘Food Ready’ is not present or has been marked too early, then the prep time will be considered as the time between the order being received and when the food is picked up by the Delivery Partner.

*Your ‘Food Ready’ signals are considered accurate only in the following two scenarios: You mark an order as Food Ready → Delivery Partner picks up the order within 3 minutes on arrival Delivery Partner arrives early → You finish preparing the order → Mark it ‘Food Ready’ → Delivery Partner picks it up within 3 minutes

Please note : It is mandatory for Delivery Partners to send us accurate signals for their arrival at your restaurant and order pick-ups. In cases where Delivery Partners do not send out any signals, or send these signals while still far away from your outlet, we always consider your ‘Food Ready’ signal as accurate.

• Yields a lower prep time which in turn leads to
  • Higher visibility on the consumer app - Top positions in restaurant listing
  • Superfast deliveries - Better customer experience and improved ratings
  • Higher delivery radius
  • Higher serviceability during rain/peak hours
• 100% payments in cases where an order is cancelled after an accurate ‘Food Ready’ signal
• Priority assignments of Delivery Partners for active “Food Ready” orders
• Delivery Partner arrives on time = No food left waiting and no chaos or crowding at your restaurant

Login to partner.swiggy.com on your desktop or the Swiggy app on your android with your user ID (rest id or registered phone number). CLICK ‘FORGOT PASSWORD’ and the password will be sent to your registered mobile number (Owner Number).

Log onto the Owner App with your registered mobile number. Click on the ‘Promotions’ tab and then on the ‘Add New’ button. Select the type of promotion you would like to run and start your promotion.

Use the 10-digit registered mobile number given as the user ID for owner access, and the password to login to the Owner App. View all your business metrics through the ‘Business’ tab. Reach out to your Sales/VM POC, if you do not have access to the Owner App.

Use the 10-digit registered mobile number given as the user ID for owner access, and the password to login to the Owner App. Click on the ‘Customer ratings’ tab to check out what your customers are saying about you.

Go to the ‘past orders’ section inside the ‘More’ tab on the Partner App. Click on ‘View All Orders’ and select the date range of the orders you wish to see.

Turn the toggle ‘off’ (the green button inside the ‘More’ Tab of the Partner App) and tell us when you will open again. Your kitchen will be closed from the date you select till the date you select for reopening. It will automatically be reopened on the day you have selected. If you wish to open your kitchen earlier, go to the ‘More’ tab and turn the toggle ‘on’ again by making it green.

Each restaurant outlet will be classified into Platinum, Gold, Silver or Bronze based on your aggregate consumer experience. This program is initiated to reward partners who help Swiggy drive seamless consumer experience on all orders. The tiering program measures five key metrics:

• Acceptance
• Edits
• Cancellations
• Customer Ratings
• GMV

Platinum: >=95% Acceptance, <=0.3% edit, <=0.3% cancellations, >=4.3 restaurant rating, INR 20,000 sales revenue.

Gold: >=85% Acceptance, <=0.5% edit, <=0.5% cancellations, >=4.0 restaurant rating, INR 20,000 sales revenue.

Silver: INR 20,000 gmv, any of (acceptance < 85%, cancellation > 0.5, edit>0.5)

Bronze: Sales revenue less than 20,000

Platinum: Subsidy for growth packs, 20% off on list price on ads, high discoverability on customer app and priority menu revisions

Gold: Subsidy for growth packs, access to ads, medium discoverability on customer app and priority menu revisions

Silver: Discoverability on customer app

Bronze: No benefit

Acceptance: Accept orders on the Swiggy partner app/web platform within <= 3 minutes of an order being placed

Edits: For items with no/limited supply, mark them ‘Out of Stock’ on the Swiggy partner app/web platform

Ratings: For low rated orders, study customer feedback/insights and improve on those parameters (Quality, Quantity and Packaging)

Cancellation: In case of closure/temporary unserviceability, ‘turn off’ your restaurant on the partner app. Mark items ‘out of stock’ to reduce cancellations due to unavailability of the items.

• POP is a new offering from Swiggy, providing affordable single-serve meals to users at no additional delivery cost. Swiggy POP will be a collection of 20 -35 single-serve meal options, priced between Rs 100-200, aggregated from nearby restaurants, which will be delivered within 45 minutes.
• If you want to enroll for POP, please reach out to Sales POC to help guide you on your next steps.

• Increased visibility through the POP icon, which is located on the homepage of the consumer app. In turn, driving a significant number of consumers to your menu.
• POP’s dish-based view is a great platform to promote new combos/items from your restaurant.
• 15% to 20% month-to-month growth.

• Increased visibility through the POP icon, which is located on the homepage of the consumer app. In turn, driving a significant number of consumers to your menu.
• POP’s dish-based view is a great platform to promote new combos/items from your restaurant.
• 15% to 20% month-to-month growth.

Select is an invite-only program where Swiggy partners with some of the best in class restaurant chains in the country, invests disproportionately in their growth. The objective is to unlock the full potential for the restaurant partner and ensure they meet their business objectives including a guaranteed sales number. In return, Swiggy gets the exclusive access to the partner’s kitchen for online delivery. The key to this program is to let restaurants do what they do best; to provide great quality products that customers love, leaving the rest to us. We work closely with our select partners on all aspects of business to deliver up to 5X the growth to our partners.

Following are some of the levers which are used to give an organic and sustainable growth to our Select partners:
a) Increased visibility to reach the full potential in terms of online footfalls to your restaurant
b) Helping improve conversions by optimizing funnel legs. This includes promotions funded by Swiggy
b) Helping to understand your customer segments and to enable you to intelligently target them
c) Help research and make new menu items, products, and combos
d) Get priority partner support and a dedicated account manager
e) We also help reduce costs (e.g. POS integrations, packaging, raw material sourcing)
f) Support partners in newer avenues of growth, in terms of areas/city expansion through inhouse cloud kitchens, etc.

It is an invite-only program where our sales team reaches out to relevant outlets after assessing the health and potential of their restaurant chain.

Construct of the program
After assessing the potential and growth expectation for an account, a fixed Business Guarantee, in terms of annual revenue, is promised. If the promised revenue is not met, Swiggy commits to compensate an agreed percentage of difference to ensure profitability irrespective of the revenue.

In return, the account promises the following:
a) Ensures Swiggy as an exclusive partner for online delivery. This doesn’t prohibit restaurants to take online orders on their own website and/or call ins.
b) Monthly marketing inputs (at least matching existing quality and quantity of promotions)
c) All outlets commit to meeting ‘Gold standards’ of restaurant tiering

Raise a request with Partner support and they will get in touch with you for getting the requested material dispatched to your address.

• FSSAI license/ Acknowledgement copy and GST details are mandatory for carrying out business done with Swiggy, as per government regulations.
• If you have not updated your FSSAI with us, please apply for it and/or update the acknowledgement number directly on the Partner App. Please make sure you update the acknowledgment number with your FSSAI license number once you have received the FSSAI license.

Please Note: If your business turnover is more than 20 Lakhs per annum, it is mandatory to have a GSTIN number. Update the number directly on the partner app. In case, your business is less than 20 Lakhs per annum and you don’t have a GSTIN number, you can declare it on the partner app or contact your sales manager.

Swiggy offers packaging solutions in selected cities. You can drop an email to packaging@swiggy.in and we will guide you with further details and the next steps.

Swiggy provides financial assistance when applying for a FSSAI license. The program is called, ‘FSSAI Assist’. You can reach out to your POC to know more details. As part of the program, you don’t have to pay anything to the agency upfront, but the fees will be deducted from your weekly payouts on Swiggy. If you are interested, please fill the form here:

Swiggy helps their partners’ restaurant(s) get access to capital for expanding their business or opening multiple outlets. The loan EMI’s are deducted from your Swiggy payouts. You can fill your application for Swiggy Capital Assist here: https://indifi.com/associate/Swiggy

Login to Swiggy.com and select ‘PARTNER WITH US’, under the ‘contact’ section, and fill out the form with the details of your new/other restaurant. Once you send the information to us, our team will contact you to verify it. To help speed up the process, please provide a contact number or email address. Once we’ve verified the listing, you will appear on Swiggy!

Our Partner app has been made user-friendly and any issues you face may be solved directly on the app, by yourself. To understand how to solve different issues, visit our Partner YouTube page – http://bit.ly/2wMReM9.

If you are unable to solve an issue by yourself, you can reach out to Partner support via email at partnersupport@swiggy.in or by phone at 08067466777.

This may be due to your phone number not being registered with us. To register your correct phone number please write to us at partnersupport@swiggy.in or reach out to your POC.

You can resolve most of the issues by yourself through the Partner App/Owner App. If there is something you need help with, you can raise a ticket with Partner Support. Make sure you give your basic information such as restaurant ID, restaurant name, City and a copy of your menu for menu revisions while raising a ticket. Partner support will send you an email with the TAT (Turnaround time) associated, depending on your restaurant’s tier, once we have received all the necessary information from you. This will help us resolve your queries much faster.

Please reach out to Partner support via email at partnersupport@swiggy.in or by phone at 08067466777.

There might be a technical issue, please talk to your SPOC to resolve it.

There might be multiple reasons why your restaurant is showing unserviceable. One primary reason is your higher prep time in the area you are trying to service. Talk to your SPOC to understand details on why this issue is happening.